Horrible experience, No customer service!!!

I bought bunk beds on the 20th June 2023 and was told it will take 6 to 10 working days to get delivered.It has been over 3 weeks until my Husband had to get the Manager involved who was very helpful. Timothy a staff member at the Maitland branch gave me so many stories about the status of my order, I had to inform my husband who contacted him and when nothing was done and just empty promises, we were force to get the Manager involved. The items had to be delivered to my house but since it took 3 weeks, my husband went to fetch it himself at the Bellville branch. How it that for customer service? Just pathetic poor service and definitely not customer service.