CJ
Claire J
1 reviews | Active since Sept 2021
03 Dec 2024, 14:18
Horrible Customer Service
I ordered a Sealy bed on Thursday the 28 Nov. Friday the 29th THEY CALLED ME to confirm delivery for Monday the 2 Dec. Monday came, I was told my order is out for delivery. Monday evening, no they couldn't make delivery. Tuesday - The bed I purchased is out of stock and i need to wait 2 weeks OR a refund takes 30 days. I settled for a different bed, guess what? STILL WAITING FOR DELIVERY. I have spoken to Tim, Rochelle, Abdullah = Not helpful
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Replies (1)
The Mattress Warehouse's replyOfficial
04 Dec 2024, 11:58Good day, Claire
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the lack of proper communication and delay in delivering your order.
We will ensure that our Team get's your delivery arranged as soon as possible and have Senior Management intervene.
Again, we do apologise for the inconvenience.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the lack of proper communication and delay in delivering your order.
We will ensure that our Team get's your delivery arranged as soon as possible and have Senior Management intervene.
Again, we do apologise for the inconvenience.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply04 Dec 2024, 11:58
Official
Good day, Claire
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the lack of proper communication and delay in delivering your order.
We will ensure that our Team get's your delivery arranged as soon as possible and have Senior Management intervene.
Again, we do apologise for the inconvenience.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the lack of proper communication and delay in delivering your order.
We will ensure that our Team get's your delivery arranged as soon as possible and have Senior Management intervene.
Again, we do apologise for the inconvenience.
Kind regards,
The Mattress Warehouse