HM
Heinrich M
1 reviews | Active since Feb 2026
10 Feb 2026, 11:55
Horrible customer service after waiting more than 2 weeks for a simple fitted sheet
DO NOT ORDER FROM THEM ONLINE.
I have order 1 fitted sheet and on the website it says it will be delivered in 6-10 working days. Today is already the 12th working day and I'm constantly trying to contact them for a refund.
On WhatsApp they are reading my messages and just ignoring them. On the website they keep on telling me that they are checking with the supplier but never respond afterwards. I just want a refund but they refuse to help me.
I have sent a few emails also but no responds. This is just for 1 fitted sheet. Please don't risk spending your money on something expensive for them to just not deliver.
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Replies (1)
The Mattress Warehouse's replyOfficial
10 Feb 2026, 13:39Good day, Heinrich
Thank you for taking the time to review us and for sharing your experience.
Our sincere apologies for any inconvenience caused.
Please note that we have informed our Customer Service Team and will ensure that our team get's this resolved as soon as possible.
Again, we are truly sorry and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
Our sincere apologies for any inconvenience caused.
Please note that we have informed our Customer Service Team and will ensure that our team get's this resolved as soon as possible.
Again, we are truly sorry and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply10 Feb 2026, 13:39
Official
Good day, Heinrich
Thank you for taking the time to review us and for sharing your experience.
Our sincere apologies for any inconvenience caused.
Please note that we have informed our Customer Service Team and will ensure that our team get's this resolved as soon as possible.
Again, we are truly sorry and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
Our sincere apologies for any inconvenience caused.
Please note that we have informed our Customer Service Team and will ensure that our team get's this resolved as soon as possible.
Again, we are truly sorry and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse