Horrible client service

The worst online service delivery I ever received. I placed an order on the 9th of Jan 2021. On the 11th of Jan 2021 I swop out my order from a 3/4 mattress to a single mattress and to compensate for the difference I take pillows. I had to repeated call the consultant back because she did not return my calls. Today is the 27/01/2021 and I am still without a mattress and pillows. The previous consultant doesn't tell me upfront they got no stock for the mattress and she only tells me afterwards they only have stock in Durban and it has to be delivery to their branch first. When I reached out to the consultant she tells me I was moved to another branch and now I must deal with a different consultant. The new consultant tells me the factory only opened now and he will place my order. WHAT!!!!!!!!! If I had known this upfront I would have cancelled the order I would not recommend this company to anyone as their client service is something that is hugely lacking.