Highly questionable business practices

I decided to order three beds from Mattress Warehouse based on their positive reviews. Unfortunately, my experience was disappointing and frustrating.

After placing my order online and receiving a payment confirmation, I realized the advertised discount code hadn’t been app****, and I was charged the full amount. I waited for the company to reach out, but after a week of silence, I decided to contact their customer support myself.

The challenges began immediately. The email address listed on their website was invalid, and the phone number provided went unanswered. After extensive effort and multiple calls to various numbers, I finally managed to speak to someone who promised I would be contacted—but this took an additional three days.

When I was eventually contacted, I was informed that my order was out of stock, and they attempted to upsell me on alternative products. I questioned why they would take payment for items they didn’t have in stock and was told this was “common practice.” I find this approach ********* and unacceptable.

While they promised to source the items I originally ordered, they couldn’t provide a delivery date. When I raised the issue of the missing discount, they again attempted to upsell me rather than refund the difference. I insisted on a refund, and as of today, I am still waiting for it.

Although the beds have finally been delivered, the refund for the discount has yet to be processed. This entire experience has been unnecessarily time-consuming and frustrating. Given the glowing reviews this company has, I find their behavior suspicious. They seem to operate with highly questionable practices, including taking customer payments for unavailable products, upselling to higher-margin items, and using client funds to manage their cash flow.

I cannot recommend Mattress Warehouse. If you value your time and want to avoid unnecessary frustration, I suggest looking elsewhere.