Heavily dissatisfied

I bought a mattress and the website stated that delivery would occur in 6 to 10 business days. No correspondence was received for The Mattress Warehouse during this time. The mattress was not delivered within 10 days.

Eventually I contacted the Montana branch to enquire when my mattress would be delivered. The person I spoke to said that he would check on the status and get back to me. I received no such call back.

I phoned again and asked them to give me an update. They phoned their supplier and said that there was an issue with the manufacture of the mattress.

I then asked for an email providing the plan of action and a timeline on when the mattress would be delivered. The person I spoke to agreed to this. I have not received any such email since.

I think this is unacceptable service.