TM
Tshepo M
1 reviews | Active since Oct 2021
12 Oct 2021, 11:51
Good service from Jacky poor business practice and poor quality beds
The 1 star is just for the great service from Jackie Manamela but that's about it for this company the beds are of poor quality a brand new sealy bad after a mere week was making noises and raised it an exchange was arranged and the one am given was worse than the first one it is obviously a user matress and its shocking this is how this company does business if i could get a refund would take it and run but was told they would exchange again and obviously another used up mattress shocking really
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The Mattress Warehouse's replyOfficial
12 Oct 2021, 12:23Good day, Tshepo
Thank you for taking the time to review us and sharing your experience.
We are truly sorry for the inconvenience.
Our Customer Service Manager was informed and will get in contact with the Branch to make sure the above get's sorted out as soon as possible.
Unfortunately, we have to follow procedures with our Manufacturer, Sealy by logging a complaint. The units are still under warranty and guarantee and they need to honor that in terms of the Consumer Act.
Please feel to contact our Customer Service Department at care@themattresswarehouse should you have any other inquiries.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and sharing your experience.
We are truly sorry for the inconvenience.
Our Customer Service Manager was informed and will get in contact with the Branch to make sure the above get's sorted out as soon as possible.
Unfortunately, we have to follow procedures with our Manufacturer, Sealy by logging a complaint. The units are still under warranty and guarantee and they need to honor that in terms of the Consumer Act.
Please feel to contact our Customer Service Department at care@themattresswarehouse should you have any other inquiries.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply12 Oct 2021, 12:23
Official
Good day, Tshepo
Thank you for taking the time to review us and sharing your experience.
We are truly sorry for the inconvenience.
Our Customer Service Manager was informed and will get in contact with the Branch to make sure the above get's sorted out as soon as possible.
Unfortunately, we have to follow procedures with our Manufacturer, Sealy by logging a complaint. The units are still under warranty and guarantee and they need to honor that in terms of the Consumer Act.
Please feel to contact our Customer Service Department at care@themattresswarehouse should you have any other inquiries.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and sharing your experience.
We are truly sorry for the inconvenience.
Our Customer Service Manager was informed and will get in contact with the Branch to make sure the above get's sorted out as soon as possible.
Unfortunately, we have to follow procedures with our Manufacturer, Sealy by logging a complaint. The units are still under warranty and guarantee and they need to honor that in terms of the Consumer Act.
Please feel to contact our Customer Service Department at care@themattresswarehouse should you have any other inquiries.
Kind regards,
The Mattress Warehouse