Going for 2 months now with no success, utterly disappointed and frustrated

I ordered my Mattrass after a very long search, on the 14th of November. They phoned me a week later 19th of November to offer me another mattrass because the could nog get the one I wanted in the 5-7 working day time frame, so I told them I do not want another mattress but only need it before the 3rd of Des so it gives them another week to locate it. After not hearing from them again I phoned then the Monday of the 30th to find out when my mattress will be delivered and stated again I need it before the 3rd. They assured me my mattress will be delivered on the 1st of Des someone would call me the next day. No one phoned. I phoned again on the 1rst of Desember talking to the branch manager trying to find out what is going on since my matras was supposed to be delivered. He told me they only deliver on Mondays there is nothing he can do about it but he will send me something with them for my inconvenience. So I had to make n plan for a bed over that weekend because they could not do what they promised.

Monday 6 Des they delivered a mattrass and I told the delivery people it is not my mattress and they laughed it of telling me it's a bonus, but if it is really a problem they will just come pick it up again. I immediately phoned the branch and told them I have the wrong mattress. They only took my details and said they'll phone me back. No one phoned.

So I phoned again the next moring telling my whole story again. Telling them that the mattrass wouldn't work because it's properties is not wat we need. They try to convince me it is a better mattrass but it was still a firm mattresses and not something we can use. So if they can find me something I can use we can just swop it, I'm not going to open this one so that they don't have the loss. I phoned them again 2 days after and had to retell my whole story again, by now the manager was quit irritated with me as I told him that I'm just going to send it back because I do not have a use for it then they can refund me. He gave me a email to which I should send pictures and request a refund this was the 9th of Des. I sent the email immediately after hanging up. No response On the 14th I mailed again asking to confirm they recieved my email and send me the steps to follow. We are on the 4the of January. I have not recieved any conformation nor any communication from them to resolve the matter. I would not be able to ever recommend them.