Frustrating Delivery Experience — Needs Improvement

This has been a very frustrating delivery experience. I ordered the bed six days ago with a promised delivery window of 1–2 days. The delivery team only contacted me on day five to ask about delivering the next day. I submitted a delivery time request and received no response from Mattress Warehouse. Only after I followed up again was I told the vehicles had already been dispatched and that the mattress would only be available tomorrow.

This is after I arranged to work from home specifically to wait for the delivery. When I phoned, I was still unable to get a clear delivery time for the next attempt. The entire process feels like a guessing game.

This is a messy and unprofessional way to handle orders and deliveries. Please improve your service and communication with customers.