SS
Seapei S
1 reviews | Active since Aug 2021
26 Jan 2022, 10:48
Frustrating
I received a horrible experience regarding delivery of my mattresses whereupon I decided to cancel the order. I’m told refund period takes a month period, mind you the mattresses were never delivered. I speak to consultants who makes promises telephonically and later denies ever speaking to me. My email requests are ignored I’m wondering if they intend on refunding or what their game plan is
Frustrating
Helpful (0)
Replies (1)0
Replies (1)
The Mattress Warehouse's replyOfficial
26 Jan 2022, 15:30Good day Seapei
Trust you are well
Thank you for taking the time to review us and for sharing your experience.
We value you as our client and are very appreciative of your support.
Our most sincere apologies for the inconvenience.
Our Refunds Policy states that a Refund will be issued within 30 days.
Your refund will be processed quicker and as communicated with you.
Thank you for your patience
Kind regards,
The Mattress Warehouse
Trust you are well
Thank you for taking the time to review us and for sharing your experience.
We value you as our client and are very appreciative of your support.
Our most sincere apologies for the inconvenience.
Our Refunds Policy states that a Refund will be issued within 30 days.
Your refund will be processed quicker and as communicated with you.
Thank you for your patience
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply26 Jan 2022, 15:30
Official
Good day Seapei
Trust you are well
Thank you for taking the time to review us and for sharing your experience.
We value you as our client and are very appreciative of your support.
Our most sincere apologies for the inconvenience.
Our Refunds Policy states that a Refund will be issued within 30 days.
Your refund will be processed quicker and as communicated with you.
Thank you for your patience
Kind regards,
The Mattress Warehouse
Trust you are well
Thank you for taking the time to review us and for sharing your experience.
We value you as our client and are very appreciative of your support.
Our most sincere apologies for the inconvenience.
Our Refunds Policy states that a Refund will be issued within 30 days.
Your refund will be processed quicker and as communicated with you.
Thank you for your patience
Kind regards,
The Mattress Warehouse