Frustrated by after-sales service!

At first, the salespeople were super helpful, and our mattress got delivered to us. Unfortunately, we had an issue, so a replacement was sent out, and then we had the same issue again.

I then paid quite a bit extra for an even better mattress (queen size), and when it arrived, it was too big for the base! It was a birthday and Mother's Day gift for my mom, and she has a sleigh bed base, but the mattress doesn't fit into it. We measured it, and according to the online sizing guide, it's quite a bit larger.

But since reporting this, we've basically had radio silence for the last two to three months. I've contacted the salesperson who was helping us, and I've sent an email to customer care — not that it helped. NB: The other mattress that had problems fitted into the base perfectly.

We don't know if the mattress not fitting into the base is affecting the warranty or its condition, but when we try to put a queen sheet on it, it doesn't fit either. We have pictures of the measurements and the sheet not fitting, but no one is getting back to us.

Rather frustrated as this was a gift and cost quite a bit, and the after-sales service is not good!