Frustrated

Not happy with the service i wish i had checked their reviews before paying for the online order,i made an immediate payment yesterday31 jan 2021 to fast track my order after doing so i understand its a Sunday but Monday still my order is on hold i call to find out if they received POP am told to send to Matlatsi who is at the headoffice which i did i thought by doing so my order status will change to Paid also get a call for finalising when the bed will be delivered whatsoever,Boom i check again now still my order status is still not updated and i haven't received any feedback from them.