1 reviews | Active since Oct 2016
********** BEHAVIOUR MATTRESS WAREHOUSE
<p>I bought a bed online at the Mattress Warehouse. I cancelled the order and I asked for a refund. I simply can't get my refund back.</p> <p>First they **** that my money has been deposited back into my account and waited for clearance but there was nothing.</p> <p>I called in again and now I am told my banking details are not working properly.</p> <p> </p> <p>Is this behaviour acceptable?</p> <p> </p> <p>I am really dissapointed with how this company operates.</p> <p> </p> <p> </p>
Dear Mr.Moyo
Thank you for your feedback.
We have investigated your complaint as we value you as our customer.
The bank account number that you provided did not match the account name according to FNB.
Payment was also made by credit card and refund requested to be paid out to a cheque account.
The above contributed to the delay in your refund.
We have asked VCS to reverse your initial credit card payment to the same card to find a solution to your problem, so your refund should reflect in your credit card account in a day or two.
We apologise for the inconvenience caused.
Kind Regards;
Zaach
Dear Mr.Moyo
Thank you for your feedback.
We have investigated your complaint as we value you as our customer.
The bank account number that you provided did not match the account name according to FNB.
Payment was also made by credit card and refund requested to be paid out to a cheque account.
The above contributed to the delay in your refund.
We have asked VCS to reverse your initial credit card payment to the same card to find a solution to your problem, so your refund should reflect in your credit card account in a day or two.
We apologise for the inconvenience caused.
Kind Regards;
Zaach