SK
Sammy K
1 reviews | Active since Jan 2018
17 Oct 2025, 08:29
Faulty Base delivered yesterday
Mattress Warehouse I'm extremely disappointed ,i bought a bed delivered yesterday and last night as i sat on the bed for the first time it made a loud sound like the base broke. Tried to check and i couldnt see much as a lady who knows nothing about beds.The same sound happened 3times during the night and i had to move from the bed and sleep on my old bed which i had for 5yrs bought for cheaper that what i spent at The Matress Warehouse .I bought online based on great reviews i saw.This is extremely disappointing as i have guest today arriving from overseas
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The Mattress Warehouse's replyOfficial
17 Oct 2025, 09:25Good day, Sammy
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience and disappointment you've experienced.
We understand how frustrating it must be to receive a faulty base, especially after placing your trust in us and our products. Please know that this is an unfortunate and rare incident, and while we take every measure to ensure the quality of our products, defects are not always visible or detectable prior to delivery.
We truly regret that this has affected your comfort and plans, particularly with guests arriving. Our team is committed to resolving this matter as quickly as possible.
Your experience does not reflect the standard we aim to uphold, and we appreciate your feedback as it helps us improve.
Kind regards,
The Mattress Warehouse
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience and disappointment you've experienced.
We understand how frustrating it must be to receive a faulty base, especially after placing your trust in us and our products. Please know that this is an unfortunate and rare incident, and while we take every measure to ensure the quality of our products, defects are not always visible or detectable prior to delivery.
We truly regret that this has affected your comfort and plans, particularly with guests arriving. Our team is committed to resolving this matter as quickly as possible.
Your experience does not reflect the standard we aim to uphold, and we appreciate your feedback as it helps us improve.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply17 Oct 2025, 09:25
Official
Good day, Sammy
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience and disappointment you've experienced.
We understand how frustrating it must be to receive a faulty base, especially after placing your trust in us and our products. Please know that this is an unfortunate and rare incident, and while we take every measure to ensure the quality of our products, defects are not always visible or detectable prior to delivery.
We truly regret that this has affected your comfort and plans, particularly with guests arriving. Our team is committed to resolving this matter as quickly as possible.
Your experience does not reflect the standard we aim to uphold, and we appreciate your feedback as it helps us improve.
Kind regards,
The Mattress Warehouse
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience and disappointment you've experienced.
We understand how frustrating it must be to receive a faulty base, especially after placing your trust in us and our products. Please know that this is an unfortunate and rare incident, and while we take every measure to ensure the quality of our products, defects are not always visible or detectable prior to delivery.
We truly regret that this has affected your comfort and plans, particularly with guests arriving. Our team is committed to resolving this matter as quickly as possible.
Your experience does not reflect the standard we aim to uphold, and we appreciate your feedback as it helps us improve.
Kind regards,
The Mattress Warehouse