False Marketing

I have a lay-by with Midrand Mattress Warehouse. At the start of the transaction I was assisted by Nadine. The bed I was looking for wasn’t available in my preferred colour however she confirmed that by the end of the lay by period it will be available.

It’s the end of the term and my order is fully paid therefore ready for delivery. To my surprise I learned from Brendon that my preferred colour which I was promised isn’t available and I should choose alternative colour, this I declined because it would defy my end goal.

Please understand that the reason I entered into the transaction was because I was promised everything I wanted otherwise I wouldn’t have made a purchase.

My order is supposed to be delivered tomorrow, 16 June 2023 as discussed with Brendon but I am not sure if that is still happening or not. No communication from the store

I have a few queries:

Why was I not advised before the end of the lay by term that the store is failing to source my item so that I can make a well informed decision

Why did the store accept my payments when they are fully aware that my items are not entirely sourced

Why didn’t the store keep their promise, was it false marketing

Why am I made to choose alternative items now when the order is fully paid what was I paying for

The store has leverage because I have no room to exercise my customer right. I’m forced to either accept the colour I’m offered or choose another design

What was I paying for when my item was not available. Isn’t one of lay-by terms that the customer pays and the supplier keeps the right products for the customer until the order is paid in full. I have respected my end of the agreement - why is the supplier not keeping their obligation

At this moment I’m not sure whether the delivery is still on, the store didn’t update me about tomorrow’s delivery, no phone call no email, nothing

I have had to cancel my other commitments to be available for delivery, in case that happens

This is totally unacceptable.