Falling through the cracks

I ordered a mattress on the 8th of April, after a consultant reached out to me on the 17th of April they realized that nothing has been done yet regarding the order. I as assured that the order will be placed and that a lead time would be given to me on the 17th, this did not happen I had to follow up. Another person from dispatch was going to phone the same day this never happened. Tried to get another update on the 23rd but got no response. Then today the 24th after I reached out again to the consultant did the person from dispatch phone still with nothing to tell me and no ETA. Even after notifying the consultant that I was not happy with the service nothing was escalated and nothing else happened. I have canceled my order, I am was one of the unlucky ones that got terrible service and completely fell through the cracks. I can not recommend them after my experience.