**** Slumberland Mattress and **** base

19th December I ordered and paid for a Slumbeland Decor Bed Set.

Order number TMW-O-364430

I called *** on the 28th to enquire aviut my delivery because no emails or calls or texts were received by me to indicate delivery.

My call was transferred to the Bellville branch and I spoke to Adrian Meyer. He promised he will check the stock and make delivery as soon as possible.

He then called me back and said the bed was ready for delivery. The inky 5hing was thay the Serta Mattress protector was out of stock but he will replace it with a more expensive one by about R40 amd I wouldn't have to pay the difference.

On the 29th around 13.00 Samuel the delivery guy called me from *** and said he was on his way to deliver.

Indeed he did arrive soon afterwards. From oitside I could see thay this was not what I had ordered but wanted to take closer inspection inside the house.

Indeed the base was black and the mattress too. The mattress was a cheap substandard mattress bought from one of these independent local manufacturers.

The base was too.

The Slumberland Decor bed set I had bought was shades of brown. I told the delivery guys that this is not what I bought. One of them proceeded to show me the Slumberland label that sokeone had oit on the bed to make it seem authentic.

But build quality can't be ****d. It was a flimsy cheaply made mattress and base. The mattress protector was also a cheap one that is not even for sale on the mattress warehouse site.

I then said they must wait for me to call the office so they can take it back. They tried to leave hastily. I had to block one of the guys from leaving the house. He was visibly nervous.

The other guy went downstairs to the bakkie.

I then called the Bellville office and asked for Adrian. A lady answered the phone and said that Adrian was busy with a customer.

She then said she will ask someone to help me. Then Garth Neff was put on the line.

I told him the items I had bought are not the items received. He then tried to convince me that the base is a Universal Bedding base and is of superior build quality to that of Slumberland. He also teire to convince me.that the mattress was a Sulmberland mattress and that it was indeed whst I had bought.

He then said he will email me the pictures. And indeed he did. And what I told him in the email is that none of what I oorderd had arrived.

Adrian then called me and also tried to convince me to take the cheap knock off bed set. I never answered his call.

I then immediately rep**** to Garth's email requestung for a refund.

He then calle me again the following mornong desperately trying to get me to take the substandard nonsense that they had tried to trick me with. I refused.

I then sent hin all my bank details and order number on the 29th asking for a refund. He never rep****.

On the 31st I received an email from Adrian Meyer with a refund request form attached. I sent it back within an hour.

I then called him to let him know I had sent the mail and asked when I will receive the refund.

He then said if he submits on Wednesday the 5th of Jan will get it same week Friday the 7th.

He then changed his story and then said it might take 30 days. Strange since I bought a mattress previous year and changed my mind coz I wanted a full bed set not just a mattress, and I indeed received my refund in 3 working days as he said. And I was dealing with him that time as well.

On the 14th I emailed him asking where my money is. Till today I have yet to receive a reply.

These guys stole my order and tried to ***** me out my hard earned money. Then when tbey saw that didn't work. They didnt submit the refind request because then they knew theie gross misconduct and copyright infringement was going to be exposed.

So now probably they are waiting to get paid so they can refund me from their own pockets because they know what they did.

I want my money. Slumberland will also hear of this.