Failure to deliver online purchase

Dear Sirs,

I am writing to express my disgust and frustration regarding order TMW-O-437210, where the Mattress Warehouse has neglected to uphold its contractual obligations by delivering the purchased goods, despite the considerable time that has passed since the order and payment.

On Friday, 24 November 2023, at or about 12:20 I called the Goerge branch to determine a delivery date. At or about 12:33 on the same day the George branch called me, and made a promise to deliver that same day or the following Monday. That promise has not been kept.

This morning I have made multiple attempts to call the Mattress Warehouse Customer Care, of which none were answered.

It is unacceptable that the Mattress Warehouse neglects its contractual obligations, and indeed its statutory obligations under the Consumer Protection Act, and South African law in general. I shall not tolerate any further failure by the Mattress Warehouse to meet its contractual obligations to me.

In furtherance thereof, I am further writing to demand that the Mattress Warehouse deliver the purchased goods by 17:00 on Wednesday, 29 November 2023, or in the alternative reverse in full the credit card payment used to settle the purchase price by that same time. I further notify the Mattress Warehouse that failure to comply with this reasonable and lawful demand will result in me exploring all remedies available to me in South African law, the first being to lodge a formal complaint with both my bank's credit card department and with the international Visa network.

Yours sincerely, Michael Oosthuizen