Extremely poor after-sales service!

We recently bought three mattresses, two platform beds, mattress protectors and pillows. The before sales service was excellent, no doubt to attract our business. However, that is where it ended. It is now two weeks after delivering our beds and mattresses. I called back the very next day, after delivery, to inform the Bellville branch of The Mattress Warehouse that both platform beds (one chipped, the other nor properly installed) and one mattress (ripped along a seem) was not in an appropriate condition. Despite several promises, including ongoing and direct engagement with the branch manager, NOTHING has happened in these past two weeks. This is terrible after sales service. I would advise no one to purchase from the Mattress Warehouse as they simply seem incapable of offering an all-rounded service.