Extremely Poor After-Sales Service and Lack of Response

I am extremely disappointed with the after-sales service I have experienced.

Although my furniture was delivered in December 2025, my order still reflects as “processing” on the website. This prevents me from initiating a return through the online system. I contacted the after-sales department to request that the order status be updated so that I could proceed with the return, but this has not been resolved.

It has now been more than three weeks without any feedback or response from the assigned after-sales consultant, despite follow-ups and escalation. The lack of communication and urgency in addressing this matter is highly frustrating and unacceptable.

At this stage, I am simply requesting that the order status be corrected so that I can proceed with the return process. Unfortunately, the current experience does not reflect the level of service one would expect.

Based on this experience, I would caution others to carefully consider their options, particularly given that there are alternative suppliers offering similar products with more responsive after-sales support.