Extremely Frustrating Experience with The Mattress Warehouse

I’ve been dealing with a man named Rishard Dawood at The Mattress Warehouse for a month now over a faulty bed frame (a safety issue), and the situation is still not resolved. The timeline of events speaks for itself: 13 February: I email to report damage to my bed frame that requires a replacement part. 17 February: I receive a response -- already a delay for a safety-related issue. 5 March: I am told the replacement part is ready for delivery (by this point, it has already taken three weeks). 11 March: The part is delivered -- six days after being told it was ready -- and it is the wrong colour, scratched, dented, marked, and dirty. The next day (today), I email to complain about the condition of the piece. Only then does Rishard tell me that this was actually just a temporary piece and that the proper replacement still needs to be delivered -- something I was never told before. At this point, after a full month of back-and-forth, delays, and miscommunication, I tell Rishard I just want to return the bed frame and get a refund. His response? No, it is not possible, because the repair process has already begun. This entire process has been unnecessarily long, frustrating, and poorly handled. There was zero communication from The Mattress Warehouse for over a week while Rishard was unavailable. Then, despite being told on 5 March that my replacement part was ready, I only received a temporary (and damaged) piece six days later -- and wasn’t even informed it was temporary until I complained. At this point, I’ve lost confidence in this company and their ability to resolve the issue. A simple warranty claim for a safety-related issue should not take a month -- and still have no clear resolution. Extremely disappointing service.