BP
Bernadette P
1 reviews | Active since Dec 2014
07 Jul 2021, 19:30
Extremely bad service
I bought bed two weeks ago... first only the king came...i had to wait for the base a day... next the double bed came with no supports underneath. I am still waiting for the single set and the mattress protectors. I keep calling randburg branch and just get promises. Truly disappointed
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The Mattress Warehouse's replyOfficial
12 Jul 2021, 12:07Good day, Bernadette
We are truly sorry for the inconvenience caused due to the delay in completing your delivery.
Our Randburg Team assured us that your delivery was completed successfully.
Our Customer Service Manager was informed and will definitely look into the miscommunication and lack of service received.
We apologize, as this is not a true reflection on the service we aim to deliver, and would make sure to give feedback as soon as possible.
Kind regards,
The Mattress Warehouse
We are truly sorry for the inconvenience caused due to the delay in completing your delivery.
Our Randburg Team assured us that your delivery was completed successfully.
Our Customer Service Manager was informed and will definitely look into the miscommunication and lack of service received.
We apologize, as this is not a true reflection on the service we aim to deliver, and would make sure to give feedback as soon as possible.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply12 Jul 2021, 12:07
Official
Good day, Bernadette
We are truly sorry for the inconvenience caused due to the delay in completing your delivery.
Our Randburg Team assured us that your delivery was completed successfully.
Our Customer Service Manager was informed and will definitely look into the miscommunication and lack of service received.
We apologize, as this is not a true reflection on the service we aim to deliver, and would make sure to give feedback as soon as possible.
Kind regards,
The Mattress Warehouse
We are truly sorry for the inconvenience caused due to the delay in completing your delivery.
Our Randburg Team assured us that your delivery was completed successfully.
Our Customer Service Manager was informed and will definitely look into the miscommunication and lack of service received.
We apologize, as this is not a true reflection on the service we aim to deliver, and would make sure to give feedback as soon as possible.
Kind regards,
The Mattress Warehouse