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claudia.pillay claudia.pillay

1 reviews | Active since Mar 2017

28 Dec 2020, 09:11

Excellent service from manager KG Matsane.

I would like to commend KG Matsane for excellent service. His professionalism has been outstanding. I bought a bed a few weeks ago - and counted on the fast delivery promised on the website. However the item I bought was out of stock and needed to be delivered by the supplier. After waiting almost two weeks and an email/ call to the employee dealing with my case, I contacted the manager KG. He was amazing, so professional, caring and he shared his expertise with me. I called, and was initially looking for a refund, but after I spoke to him on Monday, he not only upgraded my bed (which I didn't expect) but ensured the bed was delivered the next day on Tuesday. Thanks so much for resolving my query so quickly and professionally. I really appreciated his efforts. He deserves a raise.

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Replies (1)
The Mattress Warehouse
The Mattress Warehouse's reply28 Dec 2020, 11:36
Official
Good day, Claudia
Thank you so much for taking the time to give us such a great review and for sharing your experience.
We believe that KG will be humbled by the great feedback.

Believe it is safe to say we made a customer for life.

Kind regards,
The Mattress Warehouse