JPdP
Juan Pierre du Plessis

1 reviews | Active since Jul 2018

04 Mar 2021, 15:05

Excellent and Friendly service

Excellent and friendly service. We ordered a mattress online and it was delivered super fast. Unfortunately we placed an order for the wrong size because the base we bought was a Queen XL and we ordered a Queen mattress because the guy at Coricraft told us they make all their bed bases Queen XL but they recommend buying a Queen size mattress for "Interior Decorative Purposes"... When the queen size came it just didn't work though. Our feet were hanging off and our pillows falling off at the top... So I phoned in to ask if they could please help me exchange it for a Queen XL. Thanks to Reagan from the Port Elizabeth Branch, our Queen XL is on the way from the suppliers. Reagan really turned our bad experience into a good one with his friendly, helpful and efficient service.

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Replies (1)
The Mattress Warehouse
The Mattress Warehouse's reply04 Mar 2021, 15:11
Official
Good day, Juan Pierre

WOW!! Thank you so much for giving us such a great review and for sharing your experience.
We know that Reagan will be truly humbled by the great feedback.

We value your support.
Believe it is safe to say we made a customer for life. 

Kind regards,
The Mattress Warehouse