DH
Devon H
1 reviews | Active since Dec 2018
12 Mar 2019, 12:30
Empty promises and **** customer care
Bought mattress in January few weeks after that it started making noises when turning, phoned them they said they will inform sealy, now sealy phoned in early feb not once was someone sent out. Phoned again they said they will log the call again. I then phone sealy myself to find out that they have stock its the second month now with this noisy mattress and nothing is resolved i must now wait two weeks for a response.
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Replies (1)
The Mattress Warehouse's replyOfficial
12 Mar 2019, 13:00Good day Devon
Oh no, we are truly very sorry for this unpleasant experience.
Thank you in sharing your experience with us.
We do have an STD Process through the supplier and we will investigate further into this matter why there is a delay.
Kindly email us: *** to provide us with further information and contact details.
We will give you assistance and get this resolved.
Best Regards
The Mattress Warehouse Team
Oh no, we are truly very sorry for this unpleasant experience.
Thank you in sharing your experience with us.
We do have an STD Process through the supplier and we will investigate further into this matter why there is a delay.
Kindly email us: *** to provide us with further information and contact details.
We will give you assistance and get this resolved.
Best Regards
The Mattress Warehouse Team
The Mattress Warehouse's reply12 Mar 2019, 13:00
Official
Good day Devon
Oh no, we are truly very sorry for this unpleasant experience.
Thank you in sharing your experience with us.
We do have an STD Process through the supplier and we will investigate further into this matter why there is a delay.
Kindly email us: *** to provide us with further information and contact details.
We will give you assistance and get this resolved.
Best Regards
The Mattress Warehouse Team
Oh no, we are truly very sorry for this unpleasant experience.
Thank you in sharing your experience with us.
We do have an STD Process through the supplier and we will investigate further into this matter why there is a delay.
Kindly email us: *** to provide us with further information and contact details.
We will give you assistance and get this resolved.
Best Regards
The Mattress Warehouse Team