FC
Faatima C

1 reviews | Active since Jan 2021

08 Feb 2021, 17:42

Do not shop here!!!

I’m so disappointed! I went in to purchase a bed at the Durban branch. The bed I wanted wasn’t in stock and I was advised on a “better bed”! That was absolutely not the case. I was sold a ROCK!! Nothing like what I tried out at the shop. I contacted the salesperson, calvin, and said I still had the packaging and didn’t use the bed immediately when it was delivered. He said he would speak to his manager and get back to me, a month later, and I’m still waiting. I unfortunately had to use the bed and still suffering every night! Please do not purchase a bed from here! They are very unhelpful !! Regretting this purchase everyday.

I even explained that I have a 1 year old child and I had two ops on my back- they literally didn’t care. Their return policy is **** because when the bed was unused they ignored my issue and didn’t help at all.

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Replies (1)
The Mattress Warehouse
The Mattress Warehouse's reply08 Feb 2021, 18:22
Official
Good day, Faatima

Thank you for taking the time to review us and for sharing your experience.

We are truly sorry for the lack of service and disregard for your complaint.
Our Customer Service Manager was made aware and will attend to the matter as soon as possible.

Our sincerest apologies.

Kind regards,
The Mattress Warehouse