DH
Dean H
1 reviews | Active since May 2018
09 May 2025, 15:10
Do not order online
They must get a different system for online orders. They are failing horribly at it and they don't communicate with the customer at all. I had to call and hound them to get the person that was working with my order to actully contact me, I will have wait and see if my order will be delivered, next week is past the 10 working day waiting period that they state on the webstie and I don't even have an official delivery date yet.
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Replies (1)
The Mattress Warehouse's replyOfficial
09 May 2025, 17:18 Good day, Dean
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the delay in delivering your order and lack of proper feedback. We are currently experiencing a delays with the recent public holidays and working on getting this resolved as soon as possible.
We have informed our Customer Care team and will ensure that the team provides proper feedback on when your delivery will take place.
Again, we are truly sorry for any inconvenience caused.
Kind regards,
The Mattress Mattress
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the delay in delivering your order and lack of proper feedback. We are currently experiencing a delays with the recent public holidays and working on getting this resolved as soon as possible.
We have informed our Customer Care team and will ensure that the team provides proper feedback on when your delivery will take place.
Again, we are truly sorry for any inconvenience caused.
Kind regards,
The Mattress Mattress
The Mattress Warehouse's reply09 May 2025, 17:18
Official
Good day, Dean
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the delay in delivering your order and lack of proper feedback. We are currently experiencing a delays with the recent public holidays and working on getting this resolved as soon as possible.
We have informed our Customer Care team and will ensure that the team provides proper feedback on when your delivery will take place.
Again, we are truly sorry for any inconvenience caused.
Kind regards,
The Mattress Mattress
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the delay in delivering your order and lack of proper feedback. We are currently experiencing a delays with the recent public holidays and working on getting this resolved as soon as possible.
We have informed our Customer Care team and will ensure that the team provides proper feedback on when your delivery will take place.
Again, we are truly sorry for any inconvenience caused.
Kind regards,
The Mattress Mattress