AA
Aucamp A
1 reviews | Active since May 2020
05 Nov 2024, 18:59
Do Not Buy from them! No after service
I bought the Restonic Detroit Bed Queen on 1 November from them. This is supposed to be a Medium comfort. The mattress is rock hard and has this strange wooden / metal beam in the middle. Most uncomfortable mattress. Contacted them to exchange it on 4 November. Emails are just ignored. Complete waste of money. Avoid this company at all costs.
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Replies (2)
The Mattress Warehouse's replyOfficial
06 Nov 2024, 11:51Good day, Aucamp
Thank you for taking the time to review us and for brining the above to our attention.
Our Customer Service Manager was informed and will make contact as soon as possible to assist.
Our apologies for the inconvenience regarding the mattress. We will ensure to consult with the manufacturer and get this resolved.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for brining the above to our attention.
Our Customer Service Manager was informed and will make contact as soon as possible to assist.
Our apologies for the inconvenience regarding the mattress. We will ensure to consult with the manufacturer and get this resolved.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply06 Nov 2024, 11:51
Official
Good day, Aucamp
Thank you for taking the time to review us and for brining the above to our attention.
Our Customer Service Manager was informed and will make contact as soon as possible to assist.
Our apologies for the inconvenience regarding the mattress. We will ensure to consult with the manufacturer and get this resolved.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for brining the above to our attention.
Our Customer Service Manager was informed and will make contact as soon as possible to assist.
Our apologies for the inconvenience regarding the mattress. We will ensure to consult with the manufacturer and get this resolved.
Kind regards,
The Mattress Warehouse
AA
Aucamp A's updateReviewer Update
19 Nov 2024, 12:28Absolute joke of a company. Was contacted by them to assist with the complaint and resolve the issue. Never heard from them again. Rather use Dial-a-Bed or the Bed Centre.
AA
Aucamp A's update19 Nov 2024, 12:28
Reviewer Update
Absolute joke of a company. Was contacted by them to assist with the complaint and resolve the issue. Never heard from them again. Rather use Dial-a-Bed or the Bed Centre.