DO NOT BUY FROM MATTRESS WAREHOUSE

My unfortunate experience started the 5 July, we ordered our kooi medium bed on their website and according to their delivery terms were notified delivery would take 5 working days and we would be contacted to discuss delivery. We never received a call and by Wednesday afternoon my partner called in and they **** and said their systems were down. Within five minutes I called myself and all of a sudden their systems were working. I was told my mattress would be delivered the next afternoon. Thursday morning I called to confirm my delivery which they said would happen later in the day. That afternoon came and at 14h30pm I was called (after I had donated my old bed) and told they couldn't deliver my bed that day as they had realized that the only mattress they had in stock was damaged. I had no choice but to accept the damaged mattress until they could provide a new one the next day. THEY THEN MESSED UP FURTHER AND DELIVERED A DOUBLE BED BASE WITH A QUEEN SIZED MATTRESS. They had to replace both the next day! To top it off, they OVERCHARGED ME by R500. I had to chase them an entire week to get my refund - WORST COMPANY EVER. Quintin from the Cape Town branch has poor customer service and I wouldn't waste my time or money on this pathetic excuse of a company.