dissapointed!

ordered a couch on 11th May 2025, website tells you delivery 5-7 working days for delivery, on the 11th working day i decided to give them a call and follow up on my sleeper couch order, delays and will be called when out for delivery, i get told i will receive delivery friday - 06 June , i arrange to be home that day to receive it, and i wait - i call the customer centre to be told by an agent at 2:30 that afternoon that the couch is scheduled for delivery as promised, and i wait, at 17:15 i receive a call from the lady i was dealing with to be told there was a problem with the couch when loading it with their 3rd party courier, so i wont be getting a delivery, But will i consider a different colour Couch!!!! NOOOO!!!! it was an urgent purchase as i had visitors arriving from JHB that same weekend, hence i ordered it 4 weeks prior!!! so i had to make other arrangements for these guests and i was left with no couch! i requested a credit for this couch on Monday 9th June, and i wait now for a phone call to confirm when i will get this credit! Nothing! just Crickets, so thank you for this service, a response form anyone would be great!