BM
Busisiwe M
1 reviews | Active since Mar 2020
05 Jan 2021, 09:04
Disgusting service delivery
I bought a bed less than 6 months ago and now I'm trying to get a new one since its still under warranty.. I spoke to Mornay Smith whom i believe to be a manager who gave my query to a Sonto to assist.. She just told me that my pictures are blurry and I then asked her to transfer me to Mornay then she put me on hold for over 20 minutes
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The Mattress Warehouse's replyOfficial
05 Jan 2021, 10:49Good day, Busisiwe
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the inconvenience and lack of service you are receiving from our Boksburg Branch.
Our Customer Service Manager was made aware and will make sure your complaint is sorted out.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the inconvenience and lack of service you are receiving from our Boksburg Branch.
Our Customer Service Manager was made aware and will make sure your complaint is sorted out.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply05 Jan 2021, 10:49
Official
Good day, Busisiwe
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the inconvenience and lack of service you are receiving from our Boksburg Branch.
Our Customer Service Manager was made aware and will make sure your complaint is sorted out.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the inconvenience and lack of service you are receiving from our Boksburg Branch.
Our Customer Service Manager was made aware and will make sure your complaint is sorted out.
Kind regards,
The Mattress Warehouse