HG
Heindrich G
1 reviews | Active since Feb 2015
29 Jan 2020, 21:54
Disgrace more than a month waiting for mattress and still not received!
Disgrace of service!!! We ordered at the branch Irene and paid the same day at the branch on the 15th of December 2019 to date we have not received our mattress and its the 29th January 2020 already!! We had to follow up with the branch multiple times at to what is going on never did we once receive a phone explaining what is going on!! The sales person is Tshego! We even phoned the one day to ask to speak to the manager but was told he is not there!
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Replies (1)
The Mattress Warehouse's replyOfficial
02 Mar 2020, 17:22Dear Heindrich
Thank you for sharing your experience with us.
This has been a challenging and frustrating one and we apologize for the runaround that you had.
Your satisfaction is very important in all its aspects and kept up to date with one's order must be a priority.
Trust you are satisfied with your order received and that it contributes to your quality of rest.
Best Regards
The Mattress Warehouse Team
Thank you for sharing your experience with us.
This has been a challenging and frustrating one and we apologize for the runaround that you had.
Your satisfaction is very important in all its aspects and kept up to date with one's order must be a priority.
Trust you are satisfied with your order received and that it contributes to your quality of rest.
Best Regards
The Mattress Warehouse Team
The Mattress Warehouse's reply02 Mar 2020, 17:22
Official
Dear Heindrich
Thank you for sharing your experience with us.
This has been a challenging and frustrating one and we apologize for the runaround that you had.
Your satisfaction is very important in all its aspects and kept up to date with one's order must be a priority.
Trust you are satisfied with your order received and that it contributes to your quality of rest.
Best Regards
The Mattress Warehouse Team
Thank you for sharing your experience with us.
This has been a challenging and frustrating one and we apologize for the runaround that you had.
Your satisfaction is very important in all its aspects and kept up to date with one's order must be a priority.
Trust you are satisfied with your order received and that it contributes to your quality of rest.
Best Regards
The Mattress Warehouse Team