MC
Michael C
1 reviews | Active since Feb 2016
05 Dec 2024, 14:56
Disappointing Service
I am quite disappointed in the service I have received so far. Since I have placed my order I had to chase for an update either via email or phone calls. The WhatsApp chat isnt much help as the person on the other end doesn't care. Spoke to Jennifer who would call me back and still hasn't and I was told the bed I wanted is out of stock. So out of all your branches no one has stock??!! Full Payment has been made and now I'm just told to wait until 13 January 2025 when an order can be placed. This is ridiculous.
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Replies (4)0
Replies (4)
The Mattress Warehouse's replyOfficial
05 Dec 2024, 17:19Good day, Michael
Thank you for taking the time to review us and for sharing your experience.
Our sincere apologies. With the high volume of orders we received and unexpected delays from our manufacturer we are doing our best to assist in completing each customer order as soon as possible.
This is definitely not the level of service we aim to provide and are truly sorry for the inconvenience.
We will ensure to complete your delivery as soon as possible.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
Our sincere apologies. With the high volume of orders we received and unexpected delays from our manufacturer we are doing our best to assist in completing each customer order as soon as possible.
This is definitely not the level of service we aim to provide and are truly sorry for the inconvenience.
We will ensure to complete your delivery as soon as possible.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply05 Dec 2024, 17:19
Official
Good day, Michael
Thank you for taking the time to review us and for sharing your experience.
Our sincere apologies. With the high volume of orders we received and unexpected delays from our manufacturer we are doing our best to assist in completing each customer order as soon as possible.
This is definitely not the level of service we aim to provide and are truly sorry for the inconvenience.
We will ensure to complete your delivery as soon as possible.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
Our sincere apologies. With the high volume of orders we received and unexpected delays from our manufacturer we are doing our best to assist in completing each customer order as soon as possible.
This is definitely not the level of service we aim to provide and are truly sorry for the inconvenience.
We will ensure to complete your delivery as soon as possible.
Kind regards,
The Mattress Warehouse
MC
Michael C's updateReviewer Update
05 Dec 2024, 17:35Just to note, this is my first purchase with you. Will someone be in contact? Will I be receiving the bed I ordered? What is the status on this? You surely don't expect me to wait a month an a half?
MC
Michael C's update05 Dec 2024, 17:35
Reviewer Update
Just to note, this is my first purchase with you. Will someone be in contact? Will I be receiving the bed I ordered? What is the status on this? You surely don't expect me to wait a month an a half?
The Mattress Warehouse's replyOfficial
06 Dec 2024, 09:57Good day, Michael
Thank you for your message.
According to the email communication we received between yourself and Gugu from our Benoni Branch, you are willing to wait for the original order you placed, and you are not interested in an alternative unit.
We will ensure to keep you updated and ensure to get your order delivered as soon as possible.
Kind regards,
The Mattress Warehouse
Thank you for your message.
According to the email communication we received between yourself and Gugu from our Benoni Branch, you are willing to wait for the original order you placed, and you are not interested in an alternative unit.
We will ensure to keep you updated and ensure to get your order delivered as soon as possible.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply06 Dec 2024, 09:57
Official
Good day, Michael
Thank you for your message.
According to the email communication we received between yourself and Gugu from our Benoni Branch, you are willing to wait for the original order you placed, and you are not interested in an alternative unit.
We will ensure to keep you updated and ensure to get your order delivered as soon as possible.
Kind regards,
The Mattress Warehouse
Thank you for your message.
According to the email communication we received between yourself and Gugu from our Benoni Branch, you are willing to wait for the original order you placed, and you are not interested in an alternative unit.
We will ensure to keep you updated and ensure to get your order delivered as soon as possible.
Kind regards,
The Mattress Warehouse
MC
Michael C's updateReviewer Update
06 Dec 2024, 10:04Maybe update your website to advise customers that you don't have stock. If I wanted the alternatives I would have ordered it. Great that it's paid in full and now I am the one that needs to wait a month and a half.
MC
Michael C's update06 Dec 2024, 10:04
Reviewer Update
Maybe update your website to advise customers that you don't have stock. If I wanted the alternatives I would have ordered it. Great that it's paid in full and now I am the one that needs to wait a month and a half.