KN
Karin N
1 reviews | Active since Aug 2021
19 Jan 2022, 16:37
Disappointing Return and Refund service
I ordered and did a direct payment for a mattress and protector on 9 December 2021. The mattress was delivered very fast and Timothy assisted well with this. Unfortunately the mattress were the wrong size. It was returned 2 days later. It's 19 January 2022 and I'm still waiting for the refund. There is always some type of excuse. I'm very disappointed with the service. I call and email them daily. Still no refund.
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Replies (3)0
Replies (3)
The Mattress Warehouse's replyOfficial
20 Jan 2022, 13:48Good day Karin
Trust you are well
Thank you for taking the time to review us and for sharing your experience.
We value you as our client and are very appreciative of your support.
Our most sincere apologies for the inconvenience.
Both Timothy and our Branch manager have been made aware of this, they are giving urgent attention here to.
This was also escalated to our Regional Manager.
Thank you for your patience
Kind regards,
The Mattress Warehouse
Trust you are well
Thank you for taking the time to review us and for sharing your experience.
We value you as our client and are very appreciative of your support.
Our most sincere apologies for the inconvenience.
Both Timothy and our Branch manager have been made aware of this, they are giving urgent attention here to.
This was also escalated to our Regional Manager.
Thank you for your patience
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply20 Jan 2022, 13:48
Official
Good day Karin
Trust you are well
Thank you for taking the time to review us and for sharing your experience.
We value you as our client and are very appreciative of your support.
Our most sincere apologies for the inconvenience.
Both Timothy and our Branch manager have been made aware of this, they are giving urgent attention here to.
This was also escalated to our Regional Manager.
Thank you for your patience
Kind regards,
The Mattress Warehouse
Trust you are well
Thank you for taking the time to review us and for sharing your experience.
We value you as our client and are very appreciative of your support.
Our most sincere apologies for the inconvenience.
Both Timothy and our Branch manager have been made aware of this, they are giving urgent attention here to.
This was also escalated to our Regional Manager.
Thank you for your patience
Kind regards,
The Mattress Warehouse
KN
Karin N's updateReviewer Update
24 Jan 2022, 09:51HI - It's 24 January and I still haven't received the refund!!
KN
Karin N's update24 Jan 2022, 09:51
Reviewer Update
HI - It's 24 January and I still haven't received the refund!!
The Mattress Warehouse's replyOfficial
25 Jan 2022, 15:04Good day Karin
Trust you are well
Thank you for your patience.
Your Refund was processed and you would have received an email with this confirmation.
Improvement will be made by ourselves to better our service.
You are always welcome to visit us again and our friendly team will assist you.
Kind regards,
The Mattress Warehouse
Trust you are well
Thank you for your patience.
Your Refund was processed and you would have received an email with this confirmation.
Improvement will be made by ourselves to better our service.
You are always welcome to visit us again and our friendly team will assist you.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply25 Jan 2022, 15:04
Official
Good day Karin
Trust you are well
Thank you for your patience.
Your Refund was processed and you would have received an email with this confirmation.
Improvement will be made by ourselves to better our service.
You are always welcome to visit us again and our friendly team will assist you.
Kind regards,
The Mattress Warehouse
Trust you are well
Thank you for your patience.
Your Refund was processed and you would have received an email with this confirmation.
Improvement will be made by ourselves to better our service.
You are always welcome to visit us again and our friendly team will assist you.
Kind regards,
The Mattress Warehouse