AR
Abigail R
1 reviews | Active since Mar 2026
28 Mar 2026, 14:00
Disappointing Experience with Restonic I'Dream Supreme Bed
I'm extremely disappointed with Mattresses Warehouse and the Restonic I'Dream Supreme Bed I purchased from them on January 5th, 2026. Just 3 weeks in, the bed started sagging, and despite their guarantee and warranty, I'm still waiting for a replacement while I'm suffering with backpains.
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The Mattress Warehouse's replyOfficial
30 Mar 2026, 08:41Good day, Abigail
Thank you for reaching out and sharing your concerns.
Our sincere apologies for the delay in getting your complaint resolved.
The team is unfortunately reliant on the manufacturer to provide assistance to resolve the matter as soon as possible.
We are only awaiting their feedback to conclude the complaint and move forward.
Please note that it was escalated and our team will ensure to get feedback as soon as possible.
Again, we are truly sorry for the inconvenience caused.
Kind regards,
The Mattress Warehouse
Thank you for reaching out and sharing your concerns.
Our sincere apologies for the delay in getting your complaint resolved.
The team is unfortunately reliant on the manufacturer to provide assistance to resolve the matter as soon as possible.
We are only awaiting their feedback to conclude the complaint and move forward.
Please note that it was escalated and our team will ensure to get feedback as soon as possible.
Again, we are truly sorry for the inconvenience caused.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply30 Mar 2026, 08:41
Official
Good day, Abigail
Thank you for reaching out and sharing your concerns.
Our sincere apologies for the delay in getting your complaint resolved.
The team is unfortunately reliant on the manufacturer to provide assistance to resolve the matter as soon as possible.
We are only awaiting their feedback to conclude the complaint and move forward.
Please note that it was escalated and our team will ensure to get feedback as soon as possible.
Again, we are truly sorry for the inconvenience caused.
Kind regards,
The Mattress Warehouse
Thank you for reaching out and sharing your concerns.
Our sincere apologies for the delay in getting your complaint resolved.
The team is unfortunately reliant on the manufacturer to provide assistance to resolve the matter as soon as possible.
We are only awaiting their feedback to conclude the complaint and move forward.
Please note that it was escalated and our team will ensure to get feedback as soon as possible.
Again, we are truly sorry for the inconvenience caused.
Kind regards,
The Mattress Warehouse