disappointed new customer

You know I'm stll waiting on proper feedback I was told the port Elizabeth branch didn't get the payment and I explained to them I used payflex to make the payment I dont have a proof of payment but your head office says tey can see the payment Order TMW-O-313664 And Order TMW-O-313666 the ting that shocks me the most is your staff didnt even know what payflex is when I told them I made payment with payflex how can you guys not know what services and payment options you guys have and also why can't I get proper feedback this order is a b day gift but each person has a different story regarding ny 2 orders this is my first orders with you guys im just disappointed as a new customer im getting the run around please get your stuff updated on all your payment options and how they work as well because iy didn't look like tey knew anything about payflex payments Please get back to me with proper feedback as I don't want to keep coming for feedback and I just want the products I ordered and payed for so I can be done with this company I don't think I'd ever want to shop with you again this is really one way to treat a new customer its one way to not want them to come back Order TMW-O-313664 And Order TMW-O-313666 And to think I was going to recommend this company to my friends and even was planning to buy more stuff form you guys but now this being disappointed I have no words