LM
Lydia M
1 reviews | Active since Jul 2019
30 Jan 2023, 14:43
Disappointed Customer:
Purchasing experience was great till they needed to exchange the faulty mattress, a process which should realistically take max 10 days has taken over 3months. Quite disappointed as the journey had started well.
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The Mattress Warehouse's replyOfficial
30 Jan 2023, 20:25Good day, Lydia
Thank you for taking the time to review us and for sharing your concerns.
Our Team confirmed that your exchange was indeed done successfully.
We do apologize for the inconvenience caused due to the delay.
Our Customer Service Department was however informed to assist.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns.
Our Team confirmed that your exchange was indeed done successfully.
We do apologize for the inconvenience caused due to the delay.
Our Customer Service Department was however informed to assist.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply30 Jan 2023, 20:25
Official
Good day, Lydia
Thank you for taking the time to review us and for sharing your concerns.
Our Team confirmed that your exchange was indeed done successfully.
We do apologize for the inconvenience caused due to the delay.
Our Customer Service Department was however informed to assist.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns.
Our Team confirmed that your exchange was indeed done successfully.
We do apologize for the inconvenience caused due to the delay.
Our Customer Service Department was however informed to assist.
Kind regards,
The Mattress Warehouse