1 reviews | Active since Oct 2019
Disappointed and Hurt by the terrible service
The Level of incompetence. I have been asking for assistance for the past few days and I am not winning with the company. Poor Communication
I am really unhappy with the way your organization is handling my order, I call everyday to follow up my order and over more than two occasions someone tells me they will call me and they never do! The is no communication whatsoever! It’s extremely poor
On your website it stated that the mattress is available and then today when I called in I’m told, it’s in Durban, I’ll get it after two weeks
I made sure I order a bed that is available and still I’m waiting, I chose to give you guys the benefit of the doubt after seeing the Google reviews and the really proved me right...
I’m not going to accept this kind of service.
I stated how urgent I need the mattress and no one is listening to my frustrations...
Thank you for taking the time to review us and for sharing your experience, even though we disappointed you.
We are truly sorry for the inconvenience and lack of service you have received.
Our Customer Service Manager was made aware of your situation and will be in contact on Monday.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience, even though we disappointed you.
We are truly sorry for the inconvenience and lack of service you have received.
Our Customer Service Manager was made aware of your situation and will be in contact on Monday.
Kind regards,
The Mattress Warehouse
