Disappointed

I really can't say that I have had a pleasant experience. I made an online purchase on 19/06/2025 & thinking I would receive my purchase 10 days (as per their online delivery policy 6-10 days) from the date of purchase, 10 days came & went I had to get in touch with them to find out what is happening & I was told that I should expect delivery on the 22/07/2025 which is not line with their delivery policy & not to mention the exorbitant delivery fees that I paid. When enquiring about a refund i'm told i'd have to wait another 30 days before I can get my money back. To say that I am unhappy is an understatement. I either want my money back or my item delivered within the next day or two. I was seriously hoping to receive much better service than this. I did however speak to a very pleasant customer rep