Disappointed

I have received absolute terrible service at the Pretoria branch. My parents and I visited the branch 26 January 2019. They bought a queen bed and received it the following Monday with a stain. I bought a double bed and after numerous phone calls determined that they do not have the bed in stock, expect delivery the Wednesday and I should phone then. Wednesday I was told they have received everything and I can expect delivery on Friday. On Thursday I confirmed this per email to ensure that I have the date correct. On Friday I mailed to ask for the estimated delivery time as someone has to go and open the flat. I received a call and was informed that they do not have a base and will call me by the end of the day with a solution. This was after all previous conversations stating that everything is in order and ready for delivery. After 5pm I received a mail stating that the base was delivered 20 minutes ago and delivery will be on Monday, 4 February 2019. The mattrass and base was delivered with the base material damaged in two places as well as two stains. This is totally unacceptable.