Disappoint customer

After shopping around for a bed we found a decent deal at the matress warehouse. But the pain that came with that deal was not worth the savings. We purchased n paid for a cloud 9 bed in September, the bed that took amongst 5 weeks to be delivered was damaged and torn. They apologises and had another bed made for us and was delivered on the 3rd of Nov. This bed was mu h harder and very uncomfortable. We have laid many complaints, even emailed area manager and to date no responses. They do not return calls and just ignore you. FYI the manager was not in leave, he was on another call and I was advised that theu will get feedback n respond to me.