Delivering issues

Usually the service is classy and efficient but this time around, it’s a hustle to get my mattress delivered. It’s now the 5th day since my order and the notification I received was to come collect and I don’t understand why when I am awarded free delivery? Also if my location is a no go area why did you allow the purchase ? And since when because I have been in the same address for the pasT 4 purchases! I also requested for a quick refund so I can go make the sale elsewhere but even that im receiving a run around.

Disappointed !