kM
konanani M
1 reviews | Active since Jun 2015
30 Nov 2025, 12:48
Defective Mattress Delivered
I bought a Sealy mattress from this retailer on 14th November 2025 and it was delivered on 18th November 2025 , I unwrapped it on 25th November and from the same day I noticed squeaky sounds from the mattress and the one side of the mattress sinked like a ship. After contacting the retailer I was told to send a video of this defect, nothing has been done since. I want my money so I can go purchase a better mattress elsewhere
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Replies (2)
The Mattress Warehouse's replyOfficial
30 Nov 2025, 17:47Good day, Konanani
Thank you for taking the time to review us and for sharing your concerns.
Our sincere apologies for the delay in resolving the complaint timely, and the lack of feedback from our team.
Please be assured that our Customer Service Team will make sure that your complaint is prioritised and out team makes contact as soon as possible.
Again, we are truly sorry for any inconvenience and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns.
Our sincere apologies for the delay in resolving the complaint timely, and the lack of feedback from our team.
Please be assured that our Customer Service Team will make sure that your complaint is prioritised and out team makes contact as soon as possible.
Again, we are truly sorry for any inconvenience and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply30 Nov 2025, 17:47
Official
Good day, Konanani
Thank you for taking the time to review us and for sharing your concerns.
Our sincere apologies for the delay in resolving the complaint timely, and the lack of feedback from our team.
Please be assured that our Customer Service Team will make sure that your complaint is prioritised and out team makes contact as soon as possible.
Again, we are truly sorry for any inconvenience and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns.
Our sincere apologies for the delay in resolving the complaint timely, and the lack of feedback from our team.
Please be assured that our Customer Service Team will make sure that your complaint is prioritised and out team makes contact as soon as possible.
Again, we are truly sorry for any inconvenience and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
kM
konanani M's updateReviewer Update
02 Dec 2025, 20:58At this point Im sick and tired of the run around, I was requested to send a video and pictures of this mattress and now I’ve been asked to send another video. This is ridiculous, I want this mattress out of my house and my money back. It almost feels like there is unnecessary delay so you can turn around and tell me that purchase return options have lapsed.
kM
konanani M's update02 Dec 2025, 20:58
Reviewer Update
At this point Im sick and tired of the run around, I was requested to send a video and pictures of this mattress and now I’ve been asked to send another video. This is ridiculous, I want this mattress out of my house and my money back. It almost feels like there is unnecessary delay so you can turn around and tell me that purchase return options have lapsed.