Daylight ******* by The Mattress Warehouse!!!

I bought a bed from the mattress warehouse and just over a year after that both the base and mattress were damaged. I logged an incident with them and I was told that the warranty for the base is 1 year so it might be a challenge but they will see what they can do. As for the mattress it's still under warranty and they will come and assess it. 2 months down the line I have not been assisted. When I made a follow-up I was told that they tried to call me without any success. I then confirmed my contact number and gave them an alternative but still no assistance. Now when I follow-up they just ignore me. This is very unprofessional and daylight *******!!