1 reviews | Active since Jun 2017
Continuous terrible service and poor business dealings
This business deserves no stars, I purchased a mattress from this so called business and just after 2 years the one side of bed collapsed!
Already from the beginning I had big problems with getting the matress to me! I had to make so many phone calls to this company to get my matress after the purchase!
They boast on their matress on the 15 year warranty that makes us believe that we can come back to them if anything happens instead they turn the whole story around when it's time for them to take responsibility for their products they quick to take your money online but not quick to take responsibility and own up to their poor manufacturers
An agent came to assess my bed and confirm the obvious that the springs have collapsed and I received a report today saying that because there is a stain on the matress my warranty is void
How does that even make sense, are we fools, what does a stain got to do with collapse springs! I am flabbergasted at theor logic and what they expect me to accept!
It.just proves that the 15 and 20 year warranty promises are just false advertising to get you to truth their company and brand!
Every sorry I bought from them Matress warehouse, they were very quick to send the rest assured agent so that it can become a third party issue that dwindles in away but unfortunately they need to.own up and take responsibility!
Think a hundred times before buying from them guys!
Thank you for taking the time to review us and for sharing your concerns.
We are unfortunately not able to act on the warranty and guarantee as Restonic is the holder of the warranty and guarantee, hence their involvement.
The Mattress Warehouse needs to honor this by logging a supplier complaint, as we are only a retailer and not a manufacturer.
Our sincere apologies for the inconvenience.
Our Customer Service Department will make sure to contact the branch to assist where possible.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns.
We are unfortunately not able to act on the warranty and guarantee as Restonic is the holder of the warranty and guarantee, hence their involvement.
The Mattress Warehouse needs to honor this by logging a supplier complaint, as we are only a retailer and not a manufacturer.
Our sincere apologies for the inconvenience.
Our Customer Service Department will make sure to contact the branch to assist where possible.
Kind regards,
The Mattress Warehouse
Don't pass the buck, the product you sell reflects your.company and what it stands for whether you distance yourself from the warranty or not!
This still reflects on matress warehouse not restoring
Take responsibility for what you sell and honor the warranty especially when the findings are not justified!
Your quick response doesn't score you any points, it's just shows how quick you are to brush off responsibility!
Very little sign of any business ethics or values regarding your customer!
I was a manager of one of the.largest retail foods and clothing companies in the country for.over 15 years and I know the value of.customers and company values!
Don't pass the buck, the product you sell reflects your.company and what it stands for whether you distance yourself from the warranty or not!
This still reflects on matress warehouse not restoring
Take responsibility for what you sell and honor the warranty especially when the findings are not justified!
Your quick response doesn't score you any points, it's just shows how quick you are to brush off responsibility!
Very little sign of any business ethics or values regarding your customer!
I was a manager of one of the.largest retail foods and clothing companies in the country for.over 15 years and I know the value of.customers and company values!