Communication is Key

I must admit after reading all the other reviews my experience clearly wasn’t all bad my only suggestion is that Client Services become a priority teach your staff to keep the communication lines open when dealing with clients. Don’t keep your clients wondering about what’s happening as this can be very frustrating.

I started looking for a mattress online on Saturday 27th June and I received a response immediately from Nadine Coetzee little did I know she would be my saving grace to the end. She was on the ball and extremely efficient and helpful even at the end when it was out of her hands she would keep following up on my behalf and always coming back to me and apologizing. I placed my order online on the 29th June 2020 and the process was fairly easy. A week later I received an email from a gentleman (I won’t mention his name) to advise that there will be a delay with the delivery I responded to the email to try and get an idea of how long a delay is expected and I am still waiting on his response. Eventually by Wednesday 15th July 2020 I needed to know what was happening with my delivery and I tried calling the gentleman and they promised me he would call back again no response by the way thank you to Timothy who did call me back once again a person that truly was very helpful. By Thursday 16th I threatened to cancel the order when miraculously the gentleman called to say I would receive my delivery the next day and we agreed it would be there the morning I would be number 2 on the list but that did not happen it only arrived the afternoon.

I am very happy with the product and I do understand that the lockdown has put a lot of businesses under lots of pressure but as I stated above communication is key otherwise you will loose future clients and at this stage everyone needs the business.