Collapsing mattress
My Hubby purchased a mattress from them September 2017. In October 2018 I had a rep come out to see the mattress as it was collapsing. He than told me to turn the mattress every month. However I now cannot sleep since the mattress is collapsing and I feel like I am rolling off all the time. I have been phoning The Mattress Warehouse for weeks now, with no luck. Everyone from Ricardo, Mathews and even Boryana, the store manager promises to phone me back. I am frustrated to spend over R9000 on a mattress that is still under warranty and yet I do not get a good night sleep.
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The Mattress Warehouse's replyOfficial
22 May 2019, 21:04Good day Lindy
Thank you for sharing your experience with us.
Our most sincere apologies for any discomfort that you have experienced.
There has been a delay in communication back to you that we apologize for.
Our team are serious about our clients and take every opportunity to learn and improve our service delivery.
The assisting branch came aware of your service call at the end of the week and acted through a follow-up with the supplier.
The suppliers are however closed on a weekend.
We have been contacting you telephonically and could not reach you as well.
We sincerely trust that this is resolved now.
Please don't hesitate to contact us on *** should you require any additional assistance.
Best Regards
The Mattress Warehouse Team
Thank you for sharing your experience with us.
Our most sincere apologies for any discomfort that you have experienced.
There has been a delay in communication back to you that we apologize for.
Our team are serious about our clients and take every opportunity to learn and improve our service delivery.
The assisting branch came aware of your service call at the end of the week and acted through a follow-up with the supplier.
The suppliers are however closed on a weekend.
We have been contacting you telephonically and could not reach you as well.
We sincerely trust that this is resolved now.
Please don't hesitate to contact us on *** should you require any additional assistance.
Best Regards
The Mattress Warehouse Team
The Mattress Warehouse's reply22 May 2019, 21:04
Official
Good day Lindy
Thank you for sharing your experience with us.
Our most sincere apologies for any discomfort that you have experienced.
There has been a delay in communication back to you that we apologize for.
Our team are serious about our clients and take every opportunity to learn and improve our service delivery.
The assisting branch came aware of your service call at the end of the week and acted through a follow-up with the supplier.
The suppliers are however closed on a weekend.
We have been contacting you telephonically and could not reach you as well.
We sincerely trust that this is resolved now.
Please don't hesitate to contact us on *** should you require any additional assistance.
Best Regards
The Mattress Warehouse Team
Thank you for sharing your experience with us.
Our most sincere apologies for any discomfort that you have experienced.
There has been a delay in communication back to you that we apologize for.
Our team are serious about our clients and take every opportunity to learn and improve our service delivery.
The assisting branch came aware of your service call at the end of the week and acted through a follow-up with the supplier.
The suppliers are however closed on a weekend.
We have been contacting you telephonically and could not reach you as well.
We sincerely trust that this is resolved now.
Please don't hesitate to contact us on *** should you require any additional assistance.
Best Regards
The Mattress Warehouse Team