LA
Luis A
1 reviews | Active since Nov 2020
17 Nov 2020, 06:58
Changing my order without notice
Purchased a double Vito bed paid R3449, when delivery took place I noticed they delivered a double sleep safe @ R3049. They didn't have stock so they decided with out letting me know to just deliver the cheaper one and add a mattress cover for the balance. When I called the Maitland branch and asked for a manager she wouldn't take my call so I asked to be called back and never received that call. Always check your order!!
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Replies (2)LA
Luis A's updateReviewer Update
17 Nov 2020, 09:18Thank you Danielle the manager at the Maitland store has contacted me and resolved and apologies accepted. Definitely will have the confidence in purchasing from them again.
LA
Luis A's update17 Nov 2020, 09:18
Reviewer Update
Thank you Danielle the manager at the Maitland store has contacted me and resolved and apologies accepted. Definitely will have the confidence in purchasing from them again.
The Mattress Warehouse's replyOfficial
17 Nov 2020, 12:35Dear Luis,
Thank you for taking the time to review us and for sharing your experience.
We are truly for the inconvenience and lack of communication from our Sales Team.
Thank you for the feedback and that Danielle cleared up the miscommunication and resolved the issue.
We are grateful for your kindness.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
We are truly for the inconvenience and lack of communication from our Sales Team.
Thank you for the feedback and that Danielle cleared up the miscommunication and resolved the issue.
We are grateful for your kindness.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply17 Nov 2020, 12:35
Official
Dear Luis,
Thank you for taking the time to review us and for sharing your experience.
We are truly for the inconvenience and lack of communication from our Sales Team.
Thank you for the feedback and that Danielle cleared up the miscommunication and resolved the issue.
We are grateful for your kindness.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
We are truly for the inconvenience and lack of communication from our Sales Team.
Thank you for the feedback and that Danielle cleared up the miscommunication and resolved the issue.
We are grateful for your kindness.
Kind regards,
The Mattress Warehouse