1 reviews | Active since Jul 2016
CEO to contact me
After numerous emails and threats, The Mattress Warehouse refuses to supply me with the Warranty Certificate for the bed Base I purchased.
They also gave me compromising advice on a Mattress and base combo.
The base they advised for the Cloud Nine Comfort Plush Mattress I ordered and paid for, which I did not get, the base is a Restonic base which then voids the Cloud Nine Mattress warranty.
Instead of Comfort Plush I received a Camden Cloud Nine.
I was supp**** with a copy of a 5 year old letter from Cloud Nine which I also requested an updated version of. This has also been refused.
Someone by the name of Sandy Coetzee was dealing with this but she has now stopped interacting with me.
I would like the CEO of TMW to contact me as I would like to explain to him how I was conned by his staff serving the Online market. I was ********** and taken for a ride.
Failing the CEO making contact with me, I will start whatever legal action is open to me to hold Sandy and her con artist associates accountable
Thank you for taking the time to review us and for sharing your experience with us.
We believe that all your concerns were addressed and re-assurance was provided that the base that was approved will not affect your warranty and guarantee.
Please note that authorisation was provided to change the current base to the required Cloud 9 base.
Our sincere apologies if this has not been communicated to you.
Our team will ensure to have the base exchange communicated and resolved as soon as possible.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
We believe that all your concerns were addressed and re-assurance was provided that the base that was approved will not affect your warranty and guarantee.
Please note that authorisation was provided to change the current base to the required Cloud 9 base.
Our sincere apologies if this has not been communicated to you.
Our team will ensure to have the base exchange communicated and resolved as soon as possible.
Kind regards,
The Mattress Warehouse
Our sincere apologies if this has not been communicated to you.
Our team will ensure to have the base exchange communicated and resolved as soon as possible. "
Nothing heard......
Our sincere apologies if this has not been communicated to you.
Our team will ensure to have the base exchange communicated and resolved as soon as possible. "
Nothing heard......