1 reviews | Active since Jul 2011
Can't comment on service, cause there is no service..
Bought a bed from the Boksburg branch which was replaced after 3 weeks because of poor quality and then the 2nd bed was refunded after a week..same Issue.
Wendy Masuku and Mornay Smith from the Boksburg branch forgot to collect the bed they refunded after waiting 2 weeks for my refund. 2 months after the refund has been done they both realized that they never arranged for collection to be done. After receiving numerous arrogant calls from Wendy Masuku I requested to speak to the manager Mornay Smith. He promised that he will arrange for collection seeing that he forgot to arrange it.
Mornay did not resolve the issue they had to get another employee Jean Schreuder from the Randburg brach to assist. All he managed to do was make empty promises. I then requested for their Regional Manager to contact me, Rizwana Warasally did contact me but made the exact same empty promises. This seems to be the norm for this companies employees.
Natasha Van Heerden was CC'd in all correspondence as the client liaison manager and to date I have not received any response from her.
I would not recommend them to anyone, all they have is empty promises and poor quality beds.
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the inconvenience. We will make sure to look into your situation and make sure that you receive feedback.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the inconvenience. We will make sure to look into your situation and make sure that you receive feedback.
Kind regards,
The Mattress Warehouse
